Terms & Conditions

Keepers Kitchen and Bar, Bridgwater operates a loyalty programme named Keepers Rewards. A member can register on this website or via the Vantage app for use at Keepers Bridgwater only.

The bank card information we obtain at registration is tokenised so we can identify spend to process qualified points to your account and is insufficient information for any fraudulent or unintended purpose. Only one account can be awarded points when the member settles their invoice using their registered bank card for payment. Bank card information is obtained using a third party provider (Fidel). Fidel API uses a proprietary tokenisation system and does not store any card numbers. All API requests use TLSv1.2 with end-to-end encryption. Fidel API receives transaction authorisation messages in order for Inspire Loyalty to process qualified points. Information about Fidel’s Privacy Policy can be found here and security information can be found here. Card numbers are not stored by Inspire Loyalty Ltd.

As a member, your account can be used to earn and redeem points in accordance with these terms & conditions.

Points earning

A member who spends at Keepers Bridgwater will be awarded loyalty points calculated as follows

£1 spent on food and beverage = 1 point

1 loyalty point = 10 pence

Points are awarded to the bank card holder or Guest who stays, both cannot receive points. Points are awarded on full settlement of an invoice. Points earned will be awarded within 48 hours, normally on the same day of transaction, and applied to your member account on payment of your registered bank card; online, at the till, or on receipt of payment of products and services. Only the cardholder can claim points earned. Should points not display on your account please email a copy of your receipt to member@inspireloyalty.co.uk for verification. Only the cardholder can claim points earned. Points cannot be claimed by two different parties for the same booking. You will be sent a monthly e-statement informing you of your points balance. Notwithstanding the foregoing, a statement may not be sent where the member has not accumulated any points during the immediately preceding six months. A member may also find out how many points they have accumulated by checking their account on this website. If no points have been earned or reward redeemed for a period of 12 consecutive months, the account will be deemed to have lapsed. Once an account has lapsed all points accrued against your membership shall be forfeited and shall be closed. Points are not redeemable for cash and have no value unless presented for redemption in accordance with these Terms and Conditions.

Redemption of loyalty voucher codes

Members may exchange points under Keepers Rewards for voucher codes which can be used towards monetary vouchers by requesting a voucher code online from this website. Once points have been exchanged for a voucher code, no refund will be available. Loyalty voucher codes are available in monetary denominations of £5, £10, 15, £25, £50 and £100 listed on this website. Voucher codes will be delivered to your registered email address. Voucher codes can be exchanged in full or part payment for food and beverage according to the voucher code value, however the terms and conditions for the booking will apply. The voucher code must be used within 6 months of date of issue in whole or part of any single transaction. Bookings are subject to availability. Please quote your voucher code number to a member of staff when settling your invoice, or full payment will be required by cash, credit or debit card. A minimum point’s order value of 50 points (£5) applies.

Card Issue & Account Definition

Keepers Bridgwater operates a card & app based loyalty programme named as Keepers Rewards. Only one account can be awarded points when the member settles their bill. As a member, your account can be used to earn and redeem points in accordance with these terms & conditions. A member can register on this website or via the Vantage app for free of charge for points earning and redemption at Keepers Bridgwater only. Members can access their account information after registration on this website or via the app. Points earned are non transferable. Keepers Bridgwater and it’s loyalty programme operators, Inspire Loyalty Ltd, will not enter into any dispute concerning points awarded or redeemed and assume no liability whatsoever to damages claimed, infringed or caused by participating in the loyalty programme named as Keepers Rewards.

Cancellation

Should you decide to cancel membership, please advise by email to member@inspireloyalty.co.uk. On cancellation any voucher not used will become invalid and points awarded will be nullified. Your loyalty account will be closed and all registration and transaction data will be permanently deleted from Keepers Rewards programme and the data server.

Booking Restrictions and Limitations

Redemptions are at all times subject to availability. Keepers Bridgwater does not guarantee to be able to offer the rewards for any date(s).

Points will not be awarded for spend on:

(i) Private party bookings

Keepers Bridgewater reserves the right to change program benefits and/or membership levels at any time. Membership is awarded at the Company’s sole discretion.
Customers must be over 18 years of age to participate.
Employees of the Company or its agents are not eligible to participate.
Only one membership of the loyalty program per person is permitted.
Membership, points and rewards (excluding vouchers) are non transferable.
It is the member’s responsibility to update their profile online or inform of any changes to their details, including but not limited to, their change of name and/ or address.
In the event of death this will result in cancellation of loyalty membership and forfeiture of any available points balance.

The Company reserves the right to refuse membership or to cancel any membership and revoke any and all unredeemed points collected by any member for reasons including, but not limited to, fraud or misuse of their membership and/ or any violation by the member of these terms and conditions.
Some employers may prohibit or restrict employees from participating in reward programs such as Keepers Rewards. The Company assumes no responsibility or liability for compliance with any such policy which a member’s employer may operate.

General

The member is responsible for the payment of any tax due in respect of any reward. All terms & conditions are in conjunction with our supplier Inspire Loyalty Ltd.

By participating, loyalty programme members agree to these terms and conditions